You have a 14 working day ‘cooling off period’ after receiving your order. You must contact Harding and Green in the first instance to arrange the return/exchange of the items, giving your reason for return. This can be done via john@hardingandgreen.co.uk.
Please note that this does not apply to any bespoke item, such as a dog bed made to your sizing or specification. Fabric covers and cushions that have been used or soiled also cannot be returned.
Please note that we can only accept and credit refund requests where the returned product is in ‘as new’ and re-saleable condition as judged by ourselves. Evidence of scratching, soiling, dog hairs, or excessive handling may result in the refund being partially or fully rejected.
For an exchange, we ask you place a note in the package with your specific requirements. Where we have not been at fault, we will ask you to cover all shipping costs.
Orders are checked before being dispatched and are packaged well to avoid damage during transit. However, if your order is damaged or faulty when you receive it, please notify us within 48 hours and return the faulty goods within 14 days of the notification. Despite the fact that the goods are faulty, they must be returned to us and you are responsible for their safe return, so please make sure that the goods are suitably packaged and that you obtain proof of postage. If you are exchanging a faulty product, we will send a replacement to you free of charge providing the faulty goods are received.
Our quality dog beds are subject to a 5 Year Guarantee from date of purchase against defects in materials or workmanship.
Please note we are not liable for any packages lost in the post, and therefore suggest the item must be sent back using a trackable/recorded delivery method as it was dispatched. This is to avoid lost items and so that we can track your item. If returned within the cooling off period, a refund for the product price will be initiated once we have received the returned goods. The customer will be responsible for the delivery cost for returning the items unless there has been an error on our part or the item is faulty. If we do not receive goods that you have sent back to us, and if we have already issued a refund, you will be re-charged for the full price of the product as it is your responsibility to return the goods to us in a saleable condition.
